We recommend that the buyer inspect the kit to make sure it is complete shortly after purchase, before beginning any assembly. Most retailers will not exchange or offer a refund for a kit that has been partially assembled.
Note that we cannot support AMT, MPC and most Polar Lights kits manufactured prior to the fall of 2011. We do not maintain back-stock of kits that have been out of production or were manufactured by the prior companies, either RC2 or Playing Mantis/Polar Lights.
Round 2 will make every effort to satisfy the customer’s need as quickly as possible; however, please note that on occasion, kits are out of stock or on back order and we may not be able to fulfill a request. Also, many kits are limited production runs. Replacement parts may be limited once the kits are discontinued.
We want to make sure that our customers have a complete kit, and will make every effort to fulfill reasonable requests in a timely manner. We will only replace the parts required to complete your kit. If your kit is missing several parts, or shows severe damage, we may ask that you send the kit to us at your expense. If it is determined that the damage to the kit is Round 2’s fault, we will replace the kit with an identical complete kit (or similar kit) at our expense.
Round 2 reserves the right to modify or reject any replacement request, at our sole discretion.